Click To Read Each Job Description

SALES MANAGER

Compensation: Base plus Bonuses on Store performance
Employment type: full-time Professional Jewelry Sales Manager

This is a good steady job that you can be proud of. Our staff has been here a minimum of two years and most have been here over 10 years. Annual earnings based on personal sales and stores performance.

We offer:
Training program, Profit Sharing plan, Medical Insurance, Education Assistance Program.
Fun Atmosphere to work in.

The Sales Manager is the Executive directly responsible for the retail sales performance of the company and the day-to-day operations associated with that function. He or she is accountable for the staffing, training and performance management of his/her direct reports to result in a superior customer shopping experience and consistent achievement of the company’s financial objectives.

• Actively and effectively participate as a member of the Executive Board and assist in the formulation of the company’s future direction and supporting tactical initiatives
• Develop strategies and action plans that support and achieve the company’s Strategic and Operating Business Plans including department revenue, gross profit and expense budgets
• Develop clear objectives and standards of performance for his/her department and direct reports that result in the consistent achievement of department initiatives and expectations
• Regularly and consistently meet with the Owner to review department and individual performance and create plans for improvement
• Develop, manage and execute action plans to maximize company promotions, special events and seasonal selling opportunities
• Develop, oversee and implement effective Loss Prevention measures, including regular merchandise inventories and/or case counts, merchandise handling guidelines, thorough paperwork processing and other necessary activity to protect company assets and minimize loss
• Develop, implement and manage processes to increase customer loyalty and visit frequency
• Maintain a high degree of sales floor awareness and interact with customers as needed, on behalf of his/her direct reports, to finalize sales transactions and achieve department objectives

ASSISTANT MANAGER

Compensation: Base plus Bonuses on Store performance

Meet personal sales goals and assist the Sales Manager to coordinate operational functions of the store, motivate associates, demonstrate leadership/ teamwork, assume management responsibilities in the absence of the Sales Manager, consistently role mode the Company’s Core Values and Non- negotiables

.Essential Job Duties:
● Model desired behaviors that deliver excellent customer service. Encourage other associates to do the same
● Support Sales Manager with associate development strategies
● Display merchandise and promotional materials in accordance with Company plans
● Model desired behaviors to control shrink and expenses
● Demonstrate the ability to gather all pertinent customer information
● Provide expert advice and product knowledge to customers regarding jewelry and gems. Assist them in making the proper selection
● Perform cashier functions as needed
● Estimate repairs and inspect/clean customer jewelry
● Perform watch battery replacements and band adjustments as needed
● Deliver warranty and protection plan documents to customers
● Maintain understock in an orderly manner
● Respond to customer comments/complaints
● Participate in inventory process. Complete regular case counts
● Develop staff schedule for Sales Manager review
● Maintain a clean and orderly work environment
● Model appropriate sales behaviors including TO, add-on and credit sales
● Monitor quick-turn merchandise and place reorders
● Conduct morning opening activities including; merchandise and coffee bar setup and oversee that employees make customer contacts as needed
● Conduct nightly closing activities including; nightly reports, cash balancing, credit card reconciliation, gold bag reconciliation and ensure that all merchandise over $1000 is stored in the safe
● Maintain a high-level of floor awareness and security. Know the company’s security code word

Minimum Position Qualifications:
● High school diploma or equivalent plus 1-2 years of jewelry sales experience
● Minimum of 18 years of age
● Ability to pass drug test as required
● Ability to work weekends, holidays and nights on a regular basis
● Ability to maintain confidentiality
● Valid driver’s license
● Attention to detail and the ability to organize/prioritize tasks and projects

SALES ASSOCIATE

Jewelry Sales Associate Personal Shopper/Stylist
Meet personal sales goals consistently model the Company’s Core Values.

ESSENTIAL JOB DUTIES:
● Model desired behaviors that deliver excellent customer service
● Display merchandise and promotional materials in accordance with Company plans
● Model desired behaviors to control shrink and expenses
● Demonstrate the ability to gather all pertinent customer information
● Provide expert advice and product knowledge to customers regarding jewelry and gems. Assist them in making the proper selection
● Perform cashier functions as needed
● Estimate repairs and inspect/clean customers jewelry
● Perform watch battery replacements and band adjustments as needed
● Deliver warranty and protection plan documents to customers
● Maintain understock in an orderly manner
● Respond to customer comments/complaints
● Participate in inventory process. Complete regular case counts
● Maintain a clean and orderly work environment
● Model appropriate sales behaviors including TO, add-on and credit sales
● Conduct nightly closing activities
● Maintain a high-level of floor awareness and security. Know the company’s security code word

Minimum Position Qualifications:
● High school diploma or equivalent plus 1-2 years of jewelry sales experience
● Minimum of 18 years of age
● Ability to pass drug test as required
● Ability to work weekends, holidays and nights on a regular basis
● Ability to maintain confidentiality
● Valid driver’s license
● Attention to detail and the ability to organize/prioritize tasks and projects

Retail Merchandising &Visual Display Internship Program

PROGRAM GOALS:

● Sell more jewelry while stocking less inventory. Using Big Jewelers Balance to Buy system.
● Create a working Visual Display system.
● Increase Gross Margin Return On Investment (GMROI) from 1.32 to > 2.0
● Reduce Aged Inventory from $210,000 to < $90,000
● Keep Aged Inventory less than 30% of Asset Inventory.

TERMS OF INTERNSHIP:
● 9 Months, School Year
● $10 per hour
● First month will be initial planning and redisplaying the store with assistance from the owner
● After the first month of training and onboarding, duties will be every other week for approximately 4 hours

REQUIRED READING:
●Complete Guide to Effective Jewelry Display by Larry Johnson. Available from Graham Jewelers prior to starting.

WHAT THE INTERN WILL LEARN:
● How to work in a team of professional retail environment with owners, salespeople, inventory managers, and goldsmiths
● Learn about the latest software and technology used today in the industry
● Learn about the information used to make decisions based on GMROI

WHAT GRAHAM JEWELERS WILL GAIN:
● Staying Relevant.
● Graham Jewelers will gain a young fresh insight to the current generation. Up to date and relevant display to better communicate to the consumer who GJ is and what we offer
● Better sell-through with less product leading to better profits and cash flow
● Reducing aged inventory leading to better cash flow
● Selling systems to help the salespeople become more efficient at selling
● Staff Meeting experience

INTERN TRAINING:
● General store layout and staff introduction
● Organizational Chart
● Balance to Buy inventory software
● The Four Formulas: Turn, Asset Turnover, GMROI -Gross Margin Return on Investment, &  ROI - Return on Investment
● Visual Display Connecting instore display to Website, Social Media and Sales staff training
● General information about the jewelry industry and how Graham Jewelers designs makes repairs jewelry in Wayzata

INTERN TASKS:
● Re-display the store. Telling stories in the showcase about the product and company
● Create a display system that staff can set up easily and consistently on a daily basis. Security requires most displayed product to be removed from the showcases and stored in safes
● Work with our Social Media and website company to connect the story on all platforms
● Maintain the display throughout the school year

FOCUS ON:
● Programs that can be reordered
● Made by Graham Designs
● Bridal
● Diamond fashion
● Price points

SUPERVISION:
● The intern will be supervised by the owner of the store and will receive feedback
● The Inventory Manager & Store Manager will also give help and feedback
● The sales staff will give informal feedback by their ability to maintain the visual display program on a daily basis
● The Intern will coach the sales staff on maintaining the program

RESULTS:
• The results of the program will be measured by GMROI

SOUND LIKE A FIT?

Send your resume to Chris@grahamjewelers.com
or drop it off in store at 800 Lake St. Wayzata, MN 55391.